ID & INFO

Please be advised it is a condition of entry to pass a random alcohol and drug breath /tongue swipe test.

Important information

AGE RESTRICTIONS:
THIS IS AN UNDER 18s EVENT

Entry to the Event is restricted to patrons between 13-17 years of age only. By purchasing a ticket you agree that on the Event Date you will be aged over 13 years and not older than 17 years. If you are aged 18 years or older on the Event Date you will be refused entry to the Event and your ticket will not be refunded.

Proof of Age ID

It is a condition of entry to the Event that you present one acceptable Proof of Age ID to enter the Event and Venue. Proof of Age ID must be current and can be:

• School Identification Pass
• Learners Permit or Drivers Licence
• Passport
• Proof of Age Card or Keypass.

Proof of Age ID may be requested at any time.
Certified Copy of Passports will be accepted.
Certified Copy of Birth Certificates plus 1 other form of any type of Photo ID will be accepted.
Certified Copy means it has been certified and stamped and/or signed by a Justice of the Peace, Solicitor, Pharmacist, Nurse or Police Officer.

PASS OUTS

There are no pass outs throughout the Event. We do not allow pass outs once a patron has entered the event. Patrons who leave the event before the scheduled closing time of 10.00pm will not be permitted to re enter.

Doors close for entry at 8pm

DRESS CODE 

(“Good Life Presents” Events) has a dress code in place for all events. No bum bags / fanny packs, Male Side bags or man bags (backpacks are ok). Shirts must remain on at all times. (“Good Life Presents” Events) recommend closed shoes but does allow thongs.

FOOD & BARS

Various catering outlets will be available to all patrons for the duration of the event. We also have Free cold drinking water fountains around the venue. An ATM is available inside the venue, however all concessionaires accept card and have eftpos facilities.

ZERO TOLERANCE POLICY

The Event is an alcohol, cigarette, vape and drug free event. Any patron found to have consumed, or possess, alcohol or illegal substances will have their parents/guardians contacted. If your parents/guardians are uncontactable, you will be handed over to Police.

SECURITY & POLICE

We actively enforce our Zero Tolerance Policy in relation to drugs and alcohol and it is a condition of entry to the Event and the Venue that you may be subject to the following checks:

  • Proof of Age ID checked at security discretion.
  • All bags checked for Banned Items.
  • Random pat down for Banned Items.
  • Metal detectors checks.
  • Random breathalysing at point of entry and during the Event if required (approx 1 in 5 patrons are tested).
  • Random drug testing through tongue swipes at point of entry and during the Event if required (approx 1 in 10 patrons will be drug tested).  

Agreeing to the above Zero Tolerance Policy is a condition of entry to the Event and the Venue. Should you choose to refuse, you will not be forced to comply but if you choose not to agree, you will be denied entry to the Event and the Venue without refund.

 If you are found to have a positive drug or alcohol reading, you will not be permitted into the Event and will be escorted by Event security to a waiting area. Event security will contact your parents/guardians to collect you. If your parents/guardians are uncontactable, you will be handed over to Police.

(“Good Life Presents” Events) have developed a robust security management plan and security risk assessment plan for the event.

(“Good Life Presents” Events) will employ the services of Private Security Agencies to secure the event. Security staff will be deployed to secure the internal event grounds, external perimeter and the surrounding areas.

GETTING TO THE VENUE

We highly recommend using public transport. Train, tram & bus information will be listed on the event pages closer to the event. 

MEDICAL

(“Good Life Presents” Events) will have a St John team allocated to assist with any first aid injuries or concerns of patrons.

TRESPASSING

Two (2) fence lines of anti climb fencing will be installed. In addition there will be a large police and security presence around the fence line. Please be advised that (“Good Life Presents” Events) use Security Dogs and special fencing in these areas, attempting to gain access to the festival unlawfully may result in serious injury . Furthermore, since 2015, (“Good Life Presents” Events) have decided to not simply remove people from our venue, but also press charges against anyone caught Trespassing. Everyone that enters the event will be given a wristband, if you are found inside the venue without a wristband, you will be ejected and charges may pre laid against you.

BANNED ITEMS

Strictly NO BUMBAGS. The Promoter reserves the right to prohibit items which it believes threaten the enjoyment, rights and/or safety of all patrons and/or artists. Banned items must be surrendered and will not be returned.
BANNED ITEMS INCLUDE:
Alcohol, cigarettes or vapours, animals except service animals (e.g. seeing eye dogs, police dogs and horses); firearms, any item that could be used as a weapon; beach balls & other inflatable devices; No selfie sticks of go pro sticks, drink & food cans; chairs & stools, any temporary shelter, including umbrellas; eskies; fireworks; glass (including bottles); large containers in excess of 600ml; large bags or large backpacks, amplification equipment; unauthorised promotional, commercial, political, religious or offensive items of whatever nature including clothing, banners, signs, symbols and leaflets or flyers; laser pointers, distress signals, whistles or loud hailers; or other items deemed or considered dangerous or capable of causing a public nuisance that could be used to distract, obstruct or interfere with any performer or other patrons enjoyment. Perfume and deodorant bottles must be sealed and must not have screw tops. No chapsticks or nasal sprays allowed. No drones.

You may bring one (1) empty bottle no bigger than 600ml to the Event (which can be filled for free at the water stations). The label MUST be removed and the bottle presented to security. Drinks required for dietary or health purposes are allowed in unopened sealed containers not exceeding 600ml provided that you hold and show security a written consent from a registered medical health professional.

LOST PROPERTY

SYDNEY

Lost Property & left over items from the Cloak Room in Sydney, can be collected from the Main RAS office near the train station. Please call 02 9704 1020 for enquiries.

BRISBANE

Lost Property & left over items from the Cloak Room in Brisbane, can be collected from the RNA/ Brisbane Showgrounds Reception. Please call 07 3253 3900 for enquiries.

Ticket Information

ENQUIRIES & SUPPORT

help@moshtix.com.au
1300 GET TIX (438 849)
REMEMBER TO CHECK YOUR SPAM & JUNK FOLDERS FOR YOUR TICKETS.
If your didn’t get your ticket, log back into your account and choose to resend it.
Ticket re-issuing (change name or date of birth on ticket) incurs a $10 fee.

RE-SELLING TICKETS 

It is a condition of sale that tickets may not be offered for unauthorised resale, on third party websites such as eBay, Gumtree, Viagogo or social media Buy Swap Sell pages. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the ticket holder may be refused entry.

TICKET LIMITS 

Any tickets purchased in excess of the Event ticket/transaction limit may be cancelled at the discretion of the Promoter.

TICKET REFUNDS

No refunds or exchanges on any ticket except as required by the Live Performance Australia Ticketing Code of Practice or the Australian Consumer Law. Incorrect purchases are NOT guaranteed a refund and are at the discretion of the Promoter.

TICKET REISSUES

The ability to reissue (change the name on your ticket) or offer your ticket for resale (sell your ticket to someone else) may be available for a nominated fee per ticket, however these services are at the discretion of the Promoter and may be subject to change. To check if either service is available, log into your Moshtix account after you have purchased the ticket(s). Should ticket reissues be available, they will conclude prior to the door/gate opening time unless otherwise specified by the Promoter. Should tickets be available to be offered for resale these cannot be guaranteed to be resold.

BOOKING FEES

Each ticket attracts a booking fee, which is inclusive of GST. All tickets and products listed on www.moshtix.com.au are priced in Australian dollars.

DIGITAL TICKETS

Your digital ticket is your ticket to the Event and must be presented at the entry gates to gain entry. Your ticket will be emailed to the email address specified during booking as either a PDF attachment or Passbook link once your credit card has been successfully charged. If you do not receive your ticket(s) you can log in to your Moshtix account to either re-send or download a copy. Otherwise, please bring valid Proof of Age ID and the credit card used to purchase the ticket(s) to the entry gate.

TICKETHOLDER NAMES AND DATES OF BIRTH

At the point of entry the ticket presented must match the FULL NAME and DATE OF BIRTH (where required) specified in your booking history. You will be asked to present a current matching Proof of Age ID. You may either:
(a) nominate 1 FULL NAME for all tickets and receive separate barcoded tickets and everyone must arrive at once in a group; or
(b) nominate ALL attendee FULL NAMES and DATES OF BIRTH (where required) and receive separate barcoded tickets for everyone, each person may then arrive separately. Each ticket will be emailed separately to each nominated email address.

BANNED ITEMS

FURTHER INFORMATION

COVID-19 SPECIFIC CONDITIONS OF ENTRY:

You acknowledge that the Event may be scheduled to be held during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event. If number of patrons allowed to attend the Venue is affected, resulting in the Promoter being required to or deciding to:

  1. cancel or postpone the Event;
  2. reduce the number of patrons who may attend the Event;
  3. change your seating allocation; and/or
  4. change any standing or seating configurations for attendance at the Event;
    in which case you may receive a refund in accordance with the Moshtix Terms and Conditions.

You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the Event.

If you buy tickets for a group, you (as the primary ticket purchaser) are responsible for knowing the contact details of all attendees in your group. If you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must:

(a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or

(b) contact each member of your group, and request that they provide their contact details to the Government directly.

All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the Event, either you, or any other members of your group are feeling unwell or are subject to a self-quarantine or self-isolation period, you agree not to attend the Event.

By agreeing to purchase a ticket to the Event, each patron accepts any liability and inherent risk related to COVID-19 and acknowledges that COVID-19 can have serious health consequences. By attending the Event each patron (and any persons who attend the Event with you) acknowledge and accept these risks.

CHANGE IN EVENT:

The Promoter reserves the right to withdraw, reschedule or substitute artist/s and/or vary advertised programs, prices, event times, venues, seating arrangements, staging and audience capacities without notice.

VENUE CONDITIONS:

The Promoter reserves the right of admission and to enforce the Venue entry conditions set by the Venue. Anyone behaving in an offensive, disruptive or dangerous manner may be ejected from the Event in the Promoter’s or the Venue’s discretion.

CANCELLATION:

Should the Event be cancelled or rescheduled, Moshtix will contact you via the nominated email address.

YOUR PERSONAL INFORMATION:

Moshtix, on behalf of the Promoter, collects and keeps personal information about you including your name, address, credit card or payment details, contact number and the names of all ticket allocations. Unless you tell Moshtix otherwise, the Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. The Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). If you have any questions about how the Promoter will handle your personal information please visit the link at the bottom of the Authorised Ticketing Agency’s ticketing page where you purchase your Event ticket or contact the Promoter.

PROMOTER DETAILS:

Moshtix provides this ticketing service on behalf of the Promoter. The Promoter is Good Life Music Festivals Pty Ltd (ABN 84 165 300 498) of 222 York St, South Melbourne, Victoria 3205 – www.goodlifepresents.com.au.